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Amazon is seeking a detail-oriented and technically skilled Product Support Analyst to manage operations and support for their employee third-party benefits SaaS platform. The role involves executing operational tasks, resolving tool queries, and collaborating with stakeholders to enhance product support processes.
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Job Summary
Responsible for executing scheduled and ad hoc operational tasks including enrollment window management, payroll transitions, report generation, and campaign configuration.
Serve as a key point of contact for resolving tool queries, system bugs, and access management requests, working closely with business stakeholders and the third-party vendor's technical support team.
Collaborate with Business Analysts and Change Management teams to support UAT cycles and contribute to the development of technical specifications.
Matching Summary
Match Score: 75
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Amazon is seeking a detail-oriented and technically skilled Product Support Analyst to manage operations and support for their employee third-party benefits SaaS platform. The role involves executing operational tasks, resolving tool queries, and collaborating with stakeholders to enhance product support processes.
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