Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry
Salesforce
London, United Kingdom
Not specified; not specified; not specified
5+ years technical customer success experience
Salesforce health or life sciences cloud expertise
Experience with pharma or med tech industry
This role serves as the primary contact point for Salesforce's largest and highest-profile customers in the Life Sciences segment
Job Summary
This role serves as the primary contact point for Salesforce's largest and highest-profile customers in the Life Sciences segment.
The Customer Success Manager will act as a trusted advisor to align Salesforce capabilities with customer business outcomes and drive value realization.
Candidates must have prior experience in the Life Sciences industry, specifically within Pharma or Med Tech, to be considered for this position.
Matching Summary
This role serves as the primary contact point for Salesforce's largest and highest-profile customers in the Life Sciences segment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years Technical Customer Success experience
Salesforce Health or Life Sciences Cloud expertise
Experience with Pharma or Med Tech industry
Strong consultative and communication skills
Ability to translate technical concepts to business terms
Nice-to-have
Salesforce product certifications
Experience in the Salesforce ecosystem
Knowledge of software development methodologies
Willingness for after-hour coverage
Cross-functional team leadership experience
Key Requirements
5+ years relevant industry expertise
Prior experience in Life Sciences required
Degree or equivalent experience required
London office hybrid work requirement (3 days/week)