Customer Service Representative I

United Consumer Financial Services Company

Westlake, Ohio, USA
Full-time, in-office with potential evening and weekend shifts.
Manage inbound customer calls
Document customer interactions
Resolve customer complaints
United Consumer Financial Services Company is seeking a Customer Service Representative I to manage customer interactions regarding overdue accounts. The role involves providing excellent customer service while meeting collection targets, and it requires skills in communication, negotiation, and CRM systems

Job Summary

  • The Customer Service Representative serves as the first point of contact for customers with overdue accounts.
  • This role blends customer service excellence with debt recovery responsibilities, ensuring positive customer experiences while meeting collection targets.
  • We’re committed to making a positive impact on the world, providing diverse learning and working opportunities.

Matching Summary

Match Score: 75

United Consumer Financial Services Company is seeking a Customer Service Representative I to manage customer interactions regarding overdue accounts. The role involves providing excellent customer service while meeting collection targets, and it requires skills in communication, negotiation, and CRM systems.

Skills & Requirements

Must-have

  • Manage inbound customer calls
  • Document customer interactions
  • Resolve customer complaints
  • Proficiency with Microsoft Suite

Nice-to-have

  • Ability to negotiate payment arrangements
  • Empathy and professionalism in communication
  • Ability to multi-task in a fast-paced environment

Key Requirements

  • High school diploma or equivalent required
  • One year collection experience
  • One year Call Center experience

Work Rights

Not specified

Tailored Resume

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