Senior Client Support Specialist

Ticketmaster Com Au

Arizona, US
Hybrid
Client relationship management
Ticketing systems expertise
Problem resolution
The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met

Job Summary

  • The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.
  • This Client Support Specialist role will be responsible for maintaining agreed upon service levels and providing timely problem resolution to our wide range of clients.
  • Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: HEALTH, YOURSELF, WEALTH, FAMILY, CAREER, and OTHERS.

Matching Summary

The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.

Skills & Requirements

Must-have

  • Client relationship management
  • Ticketing systems expertise
  • Problem resolution
  • Product updates communication
  • Troubleshooting techniques

Nice-to-have

  • Passion for live events
  • Fan experience focus
  • Teamwork and collaboration
  • Integrity and ethical standards

Key Requirements

  • Minimum 4 years office experience
  • Customer/client support roles experience
  • Ticketmaster system experience is a bonus
  • Box office experience is an asset
  • Proficiency in Microsoft Word, PowerPoint, Excel

Work Rights

Not specified

Tailored Resume

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