Soft Services Manager

JLL

Andover, MA, US
Base: $126,500.00 – $138,000.00 usd py; bonus/equi...
5 years operational experience
Cmms system knowledge
Vendor management skills
The role involves leading a customer-focused team to ensure client satisfaction through responsive service delivery and adherence to service level agreements in a Life Sciences environment

Job Summary

  • The role involves leading a customer-focused team to ensure client satisfaction through responsive service delivery and adherence to service level agreements in a Life Sciences environment.
  • Candidates will oversee vendor partnerships for third-party services including landscaping, janitorial, and food services while managing budgets and identifying cost savings opportunities.
  • JLL offers comprehensive benefits including paid parental leave at 100% of salary, early access to earned wages, and a supportive culture prioritizing mental and physical health.

Matching Summary

The role involves leading a customer-focused team to ensure client satisfaction through responsive service delivery and adherence to service level agreements in a Life Sciences environment.

Salary

Base: $126,500.00 – $138,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k) match, paid parental leave

Skills & Requirements

Must-have

  • 5 years operational experience
  • CMMS system knowledge
  • Vendor management skills
  • Budget forecasting and analysis
  • Life Sciences manufacturing background

Nice-to-have

  • Hospitality mindset for service delivery
  • FDA/USDA/GMP regulatory experience
  • Strategic business program design
  • Innovative sustainable process administration
  • Cross-functional collaboration expertise

Key Requirements

  • Undergraduate degree in business or related field
  • Minimum 5 years direct operational experience
  • Authorization to work in the United States without sponsorship
  • Management experience in a regulatory environment preferred

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter