Project Coordinator, Customer Service

Fresenius Kabi

Lake Zurich, IL, United States
Base: $25.00 - 30.00 ph; bonus/equity: not specifi...
Order management processes
Cross-functional team coordination
Edi and ecommerce support
The Project Coordinator, Customer Service plays a critical role in supporting and enhancing customer service operations by serving as a central point of coordination across customers, external partners, and internal cross-functional teams

Job Summary

  • The Project Coordinator, Customer Service plays a critical role in supporting and enhancing customer service operations by serving as a central point of coordination across customers, external partners, and internal cross-functional teams.
  • This role ensures the accurate processing of orders, timely resolution of issues, and consistent, high-quality communication while contributing to continuous improvement efforts that enhance service delivery and customer experience.
  • Fresenius Kabi offers an excellent salary and benefits package including medical, dental and vision coverage, life insurance, disability, 401K with company contribution, and wellness program.

Matching Summary

The Project Coordinator, Customer Service plays a critical role in supporting and enhancing customer service operations by serving as a central point of coordination across customers, external partners, and internal cross-functional teams.

Salary

Base: $25.00 - 30.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, 401K, wellness program

Skills & Requirements

Must-have

  • Order management processes
  • Cross-functional team coordination
  • EDI and eCommerce support
  • Process improvement initiatives
  • Customer service operations
  • Reporting and analytics skills

Nice-to-have

  • Experience in regulated healthcare environment
  • Proficiency in Microsoft Office Suite
  • Experience with ERP systems like SAP
  • Strong written and verbal communication
  • Flexibility and adaptability
  • Data visualization tools experience

Key Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Minimum 3+ years relevant experience
  • Experience in customer service or supply chain
  • Experience coordinating cross-functional teams
  • Knowledge of EDI, eCommerce, ERP systems
  • Experience supporting regulated processes

Work Rights

Not specified

Tailored Resume

Cover Letter