Retail Customer Service & Operations Lead

KGI SECURITIES (SINGAPORE) PTE. LTD.

Singapore, Singapore
**
5+ years brokerage operations experience
Futures market mechanics knowledge
Kyc flow design expertise
** KGI Securities (Singapore) Pte. Ltd. is seeking a Retail Customer Service & Operations Lead to architect a high-performance trading support ecosystem. The role focuses on designing operational frameworks, enhancing customer experience, and ensuring compliance in a fast-paced fintech environment. **

Job Summary

  • You will build the operational framework for a flagship regional futures trading platform from the ground up.
  • Your mission is to ensure traders experience the agility of a fintech combined with the reliability of a premier financial institution.
  • You must partner with Risk and Legal teams to maintain MAS standards while delivering high-velocity support.

Matching Summary

Match Score: 75

** KGI Securities (Singapore) Pte. Ltd. is seeking a Retail Customer Service & Operations Lead to architect a high-performance trading support ecosystem. The role focuses on designing operational frameworks, enhancing customer experience, and ensuring compliance in a fast-paced fintech environment. **

Skills & Requirements

Must-have

  • 5+ years brokerage operations experience
  • Futures market mechanics knowledge
  • KYC flow design expertise
  • MAS regulatory standards compliance
  • CRM and ticketing stack ownership

Nice-to-have

  • High-stakes volatility management
  • Concierge-level service mindset
  • Process-driven problem prevention
  • Traders' journey optimization
  • Tech-first speed execution

Key Requirements

  • 5+ years in brokerage or fintech support
  • Subject matter expertise in Futures markets
  • Experience with Asian market KYC flows

Work Rights

Not specified

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