3-5 years ehr implementation or support experience
The role involves providing advanced troubleshooting and problem-solving services to ensure the integrity and stability of Epic EHR applications for complex clients
Job Summary
The role involves providing advanced troubleshooting and problem-solving services to ensure the integrity and stability of Epic EHR applications for complex clients.
Candidates must possess an Epic Ambulatory certification and have 3-5 years of experience implementing, training, or supporting EHR modules.
The position requires managing multiple customer assignments while adhering to strict Service Level Agreements and change control policies.
Matching Summary
The role involves providing advanced troubleshooting and problem-solving services to ensure the integrity and stability of Epic EHR applications for complex clients.
Skills & Requirements
Must-have
Bachelor's degree or 8+ years industry experience
Epic Ambulatory certification required
3-5 years EHR implementation or support experience
Advanced troubleshooting of complex EHR systems
Proficiency with ticketing systems and change management
Nice-to-have
Knowledge of ITIL processes
Previous project management experience
Strong customer service track record
Experience mentoring peers and onboarding new members
Ability to work independently in a team environment