Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; yes py
Fully remote
Support technology equipment and software
Respond to and complete it service tickets
Create documentation for support solutions
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923; Not specified; Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to and complete IT service tickets
  • Create documentation for support solutions
  • Perform installs, configurations, and updates
  • Transport and deploy IT hardware

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to analyze computer system problems
  • Ability to read technical literature

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years of computer support experience
  • Experience supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Experience with networking essentials

Work Rights

Not specified

Tailored Resume

Cover Letter