Customer Service Agent

Gen

Handle customer inquiries
Troubleshoot across various systems
Provide light tech support
The Cyber Security Support Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings

Job Summary

  • The Cyber Security Support Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings.
  • The perfect match will have a strong ability to empathize, negotiate, think critically, multi-task, and troubleshoot across various systems/areas including light tech support such as; downloading software and assisting members navigating through different browsers in an efficient manner.
  • We are looking for a high-performing team member that will be a value to our existing company culture.

Matching Summary

The Cyber Security Support Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings.

Skills & Requirements

Must-have

  • Handle customer inquiries
  • Troubleshoot across various systems
  • Provide light tech support
  • Educate customers on products
  • Drive customer satisfaction
  • Demonstrate empathy and kindness

Nice-to-have

  • React positively to change
  • Build strong rapport and confidence
  • Negotiate and multitask effectively
  • Authenticity and balance

Key Requirements

  • HS Degree or equivalent and 2 years related experience
  • College degree can be substituted for experience
  • Ability to protect confidential information

Work Rights

Eligible for US Government authorizations

Tailored Resume

Cover Letter