Operations Executive - Contact Centre

AGAPE CP HOLDINGS PTE. LTD.

Upper Changi, Singapore
5.25 days onsite
Contact centre operations management
Resource planning and forecasting
Data analysis and reporting
AGAPE CP HOLDINGS PTE. LTD. is looking for an Operations Executive to oversee day-to-day operations in a contact center environment. The role involves managing resources, analyzing data, ensuring service levels are met, and providing excellent customer service

Job Summary

  • The role involves overseeing day-to-day contact centre operations to ensure Service Level and KPI targets are met.
  • Candidates will manage resource planning, forecasting, and scheduling to drive optimum productivity and utilization.
  • The position requires handling customer escalations efficiently while providing excellent customer service experiences.

Matching Summary

Match Score: 80

AGAPE CP HOLDINGS PTE. LTD. is looking for an Operations Executive to oversee day-to-day operations in a contact center environment. The role involves managing resources, analyzing data, ensuring service levels are met, and providing excellent customer service.

Skills & Requirements

Must-have

  • Contact centre operations management
  • Resource planning and forecasting
  • Data analysis and reporting
  • Customer escalation handling
  • Quality audits and calibration

Nice-to-have

  • Excellent customer service experience
  • Product and process briefing skills
  • Performance improvement activities

Key Requirements

  • 5.25 days work-week availability

Work Rights

Not specified

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