The position specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions
Job Summary
The position specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
The role requires adherence to customer service standards, accurate processing of financial transactions, and proactive engagement with customers to address their needs.
M&T Bank promotes an environment that supports belonging and reflects its brand while ensuring compliance with internal controls and regulatory standards.
Matching Summary
The position specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
Salary
Base: $18.00 - $26.21 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer service standards adherence
digital engagement and demonstrations
lobby management and greeting customers
accurate transaction processing
compliance with AML/BSA/KYC regulations
operational risk controls adherence
Nice-to-have
empathy and customer centricity
flexibility and adaptability
digital fluency
entrepreneurial spirit
critical thinking
bilingual skills based on branch needs
Key Requirements
High school diploma or equivalent (GED)
Minimum 6 months customer service experience
Experience with data entry and cash handling
Proven verbal and interpersonal communication skills