It Support Manager, East Coast

Axon Enterprise

Boston, MA, United States
Base: $103,770 - $166,032 usd; bonus/equity: inclu...
On-site
7+ years it support experience
3+ years leading teams
Windows and macos endpoint management
Axon is seeking an IT Manager to lead end-user support operations across East Coast locations with a mission to protect life through safety technology

Job Summary

  • Axon is seeking an IT Manager to lead end-user support operations across East Coast locations with a mission to protect life through safety technology.
  • The role requires managing a team of 8-12 technicians while overseeing endpoint lifecycle, corporate AV buildouts, and metrics-driven performance improvements.
  • Candidates will benefit from competitive compensation including base pay, bonus, stock awards, and comprehensive benefits like paid parental leave and wellness support.

Matching Summary

Axon is seeking an IT Manager to lead end-user support operations across East Coast locations with a mission to protect life through safety technology.

Salary

Base: $103,770 - $166,032 USD; Bonus/Equity: Includes bonus and stock awards; Benefits: Competitive salary, 401(k) match, PTO, medical/dental/vision, parental leave

Skills & Requirements

Must-have

  • 7+ years IT support experience
  • 3+ years leading teams
  • Windows and macOS endpoint management
  • ServiceNow ITSM platform experience
  • AV deployment and commissioning
  • Multi-site operations management

Nice-to-have

  • VDI or DaaS familiarity
  • M&A integration experience
  • Office expansion project support
  • Basic networking troubleshooting
  • Strong stakeholder communication skills

Key Requirements

  • 7+ years IT support/operations experience
  • 3+ years team leadership experience
  • Experience with ServiceNow preferred
  • Multi-site operational experience preferred
  • ITIL or CompTIA A+ certification plus

Work Rights

Not specified

Tailored Resume

Cover Letter