Customer Service & After Sales Services Manager – India Plant

Johnson Controls Inc

India
Competitive salary; not specified; pyid vacation/h...
Not specified
8-12 years customer service management experience
After-sales service operations leadership
Sap sd module process improvement
Johnson Controls Inc is seeking a Customer Service & After Sales Services Manager for its India Plant. The role involves overseeing customer order management, enhancing customer experiences, and leading after-sales service operations, requiring strong leadership and operational expertise

Job Summary

  • This role is responsible for overseeing customer order management, enhancing customer experience, and leading after-sales service operations for Controls, Fire, and Security Systems at the India Plant.
  • The position requires strong leadership to drive service excellence and revenue growth while working cross-functionally with plant operations and field service teams.
  • Johnson Controls offers a competitive salary, paid vacation, on-the-job training opportunities, and a dedicated Zero Harm safety policy in an empowering company culture.

Matching Summary

Match Score: 85

Johnson Controls Inc is seeking a Customer Service & After Sales Services Manager for its India Plant. The role involves overseeing customer order management, enhancing customer experiences, and leading after-sales service operations, requiring strong leadership and operational expertise.

Salary

Competitive salary; Not specified; Paid vacation/holidays/sick time

Skills & Requirements

Must-have

  • 8-12 years customer service management experience
  • After-sales service operations leadership
  • SAP SD module process improvement
  • Controls BMS Fire Security Systems knowledge
  • Order fulfillment and forecasting expertise

Nice-to-have

  • Strong cross-functional team collaboration
  • New product development launch coordination
  • Excellent negotiation and communication skills
  • Deep understanding of plant operations
  • Proven track record of sales growth

Key Requirements

  • Bachelor's degree in Business Administration or Mechanical Engineering
  • 8-12 years of experience in customer service or after-sales roles
  • Experience preferably within HVAC or related industry
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter