Customer Experience Supervisor

Driveway

Medford, OR, USA
Base: $50,000-75,000; bonus/equity: not specified;...
Leading and inspiring teams
Customer resolution
Customer service performance tracking
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional C ustomer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • leading and inspiring teams
  • customer resolution
  • customer service performance tracking
  • managing staff workload
  • account data integrity

Nice-to-have

  • sense of urgency
  • thrives on a team
  • stays positive
  • lives our values
  • change agent

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter