Supervisor, Quality Control- Call Monitoring

Carolina One Mortgage LLC

Not specified
6+ years mortgage servicing experience
Strong knowledge of gse guidelines
Proficient in microsoft excel and word
Carolina One Mortgage LLC is seeking a Supervisor for their Quality Control team, responsible for managing and ensuring high-quality interactions between homeowners and customer-facing agents. The ideal candidate should have extensive mortgage servicing experience, supervisory skills, and proficiency in call audit processes

Job Summary

  • The Supervisor leads the Quality Control team to ensure high-quality interactions between homeowners and customer-facing agents.
  • The role requires maintaining detailed audit records, creating process documentation, and delivering monthly reports to senior management.
  • Newrez offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

Carolina One Mortgage LLC is seeking a Supervisor for their Quality Control team, responsible for managing and ensuring high-quality interactions between homeowners and customer-facing agents. The ideal candidate should have extensive mortgage servicing experience, supervisory skills, and proficiency in call audit processes.

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Strong knowledge of GSE guidelines
  • Proficient in Microsoft Excel and Word
  • Experience in Call Center audit processes
  • Ability to work overtime as needed

Nice-to-have

  • Prior supervisory experience preferred
  • Knowledge of ACES system
  • Self-motivated with minimal supervision
  • Strong analytical and problem-solving skills

Key Requirements

  • High School Diploma required; Bachelor's degree preferred
  • 6+ years of mortgage servicing experience
  • Prior supervisory experience preferred
  • Smartphone meeting company security standards required

Work Rights

Not specified

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