IQVIA Inc is seeking an Associate Program Manager for Patient Services, a remote role in Canada. The ideal candidate will oversee case workers, ensuring high-quality customer service and performance goals while collaborating with stakeholders in the pharmaceutical sector
Job Summary
The Associate Program Manager is responsible for fostering a professional work environment by monitoring performance and developing case worker team members.
This role involves conducting clinical service audits at pharmacies to monitor KPIs and ensure compliance with program requirements.
The position requires acting as the primary escalation point for pharmacy billing inquiries and providing ongoing client management support.
Matching Summary
Match Score: 85
IQVIA Inc is seeking an Associate Program Manager for Patient Services, a remote role in Canada. The ideal candidate will oversee case workers, ensuring high-quality customer service and performance goals while collaborating with stakeholders in the pharmaceutical sector.
Salary
Base: $50,500.00 - $84,100.00 annualized; Bonus/Equity: Not specified; Benefits: Health, wellness, and other benefits offered
Skills & Requirements
Must-have
Supervisory experience in contact center
Patient Support Program knowledge
Reimbursement navigation expertise
Bilingual French/English proficiency
Clinical service audit skills
Nice-to-have
Strong analytical thinking abilities
Adaptability to dynamic environments
Relationship building across levels
Constructive feedback reception
Cross-training initiative support
Key Requirements
University degree in healthcare or life sciences preferred
Experience in patient support programs and reimbursement navigation
Supervisory or management experience in pharmaceutical environment