Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions, to grow stickiness and adoption of LSEG Real-Time, Tick-History, and Low-Latency solutions
Job Summary
Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions, to grow stickiness and adoption of LSEG Real-Time, Tick-History, and Low-Latency solutions.
Partnering with client to develope tailored Customer Value Plan, ensure successful value delivery to secure service contract renewal & retention.
Engage end users optimally at scale by using digital / client training platforms for comprehensive user enablement, empowering our customers through structured learning pathways and personalized content based on user persona.
Matching Summary
Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions, to grow stickiness and adoption of LSEG Real-Time, Tick-History, and Low-Latency solutions.
Skills & Requirements
Must-have
Real-Time Market Data solutions
Customer Value Plan development
client engagement standards
data-driven model optimization
user enablement platforms
technical onboarding and integration
Nice-to-have
upbeat and driven candidate
pro-active curiosity
collaborative and creative culture
sustainability commitment
Key Requirements
5+ years of experience as a Customer Success Manager
Experience in Real-Time Market Data
Ability to communicate sophisticated technical concepts
Strong business sense with a commercial approach
Ability to influence and negotiate
Ability to collaborate across a diverse organization