Partner Solutions & Innovation Architect

Genesys

Not specified; not specified; not specified
**
5 years solutions engineering experience
Deep understanding of genesys cloud
Generative and agentic ai expertise
** Genesys is seeking a Partner Solutions & Innovation Architect to collaborate with strategic partners, develop technical solutions, and serve as a mentor and technical escalation point. The role requires expertise in Genesys Cloud and advanced AI technologies, along with strong presentation and collaboration skills. **

Job Summary

  • The role is pivotal in building assets that leverage the strengths of strategic partners to demonstrate the value of their solutions combined with Genesys Cloud CX and AI use cases.
  • This position requires mentoring the Partner Solution Consultant team and acting as a technical escalation point for complex integration issues during pre-sales cycles.
  • Genesys offers employees the independence to make a larger impact on the company while providing benefits and perks comparable to larger tech companies.

Matching Summary

Match Score: 75

** Genesys is seeking a Partner Solutions & Innovation Architect to collaborate with strategic partners, develop technical solutions, and serve as a mentor and technical escalation point. The role requires expertise in Genesys Cloud and advanced AI technologies, along with strong presentation and collaboration skills. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5 years solutions engineering experience
  • Deep understanding of Genesys Cloud
  • Generative and Agentic AI expertise
  • Experience creating technical blueprints
  • Fluency in Spanish and English required
  • Willingness to travel 50% globally

Nice-to-have

  • Strong presentation skills for C-level stakeholders
  • Ability to mentor partner solution consultants
  • Experience with remote and in-person workshops
  • Proven ability to build strong partner relationships
  • Knowledge of contact center technologies

Key Requirements

  • 5 years in solutions engineering or technical architecture
  • Fluency in Spanish and English
  • Experience with GenAI Prompt Engineering and RAG
  • Demonstrated ability to collaborate with GSI partners

Work Rights

Not specified

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