Job Summary

• Lead customer relations process management by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
• Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Matching Summary

Salary

Base: $70,304.00 to $140,000.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Key Requirements

• Previous customer service management experience
• Bilingual and Fluent in Spanish
• Ability to present information clearly
• Ability to teach others
• Basic computer skills

Work Rights