Hybrid (up to 3 days remote work after month three)
Inbound and outbound calls
Claim administration duties
Assist with claim process
EML is seeking a Customer Service Representative to join their team in Parramatta, Australia, with the role offering the flexibility of remote work options after an initial training period. The position involves assisting injured workers and employers through the claims process while providing empathetic and effective customer service
Job Summary
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
Matching Summary
Match Score: 85
EML is seeking a Customer Service Representative to join their team in Parramatta, Australia, with the role offering the flexibility of remote work options after an initial training period. The position involves assisting injured workers and employers through the claims process while providing empathetic and effective customer service.
Skills & Requirements
Must-have
Inbound and outbound calls
Claim administration duties
Assist with claim process
Manage telephone enquiries
Microsoft Office Suite proficiency
Nice-to-have
High level of empathy
Solution focused mindset
Embrace change with confidence
Learning and growing within the business
Key Requirements
Permanent position
Work-from-home flexibility considered from month three