Global Technology Support Services

Cfa Society Atlanta Inc

London, United Kingdom
Global end-user support delivery
Manage global vendors
Device lifecycle management
Lead the global IT help desk function, ensuring consistent, high-quality support for end users across regions and time zones

Job Summary

  • Lead the global IT help desk function, ensuring consistent, high-quality support for end users across regions and time zones.
  • Collaborate with Facilities on the design, implementation, and sustainment of enterprise A/V solutions.
  • Lead, coach, and develop a high-performing service organization, including internal staff and vendor-managed teams.

Matching Summary

Lead the global IT help desk function, ensuring consistent, high-quality support for end users across regions and time zones.

Skills & Requirements

Must-have

  • Global end-user support delivery
  • Manage global vendors
  • Device lifecycle management
  • ITSM frameworks
  • Customer-centric experience

Nice-to-have

  • Proactive issue identification
  • Scalable service models
  • Continuous improvement culture
  • Collaboration with Facilities

Key Requirements

  • 8+ years of IT service delivery experience
  • People leadership experience
  • Global vendor management experience
  • ITSM frameworks familiarity
  • Global or highly distributed organization experience

Work Rights

Not specified

Tailored Resume

Cover Letter