Sr Analyst Gt Field Support

Mvrcareers

It support
Desktop support
Hardware and software troubleshooting
This position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects

Job Summary

  • This position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects.
  • The position is responsible for managing the daily efforts of supporting and installing computer and printing endpoints, end-user business technology applications, and miscellaneous equipment and peripherals for MVW IT customers.
  • Responsible for financial aspects covering multiple areas to include projects, departmental, site inquiries regarding providing estimates for projects, budget tracking, and managing expectations of those estimates.

Matching Summary

This position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects.

Skills & Requirements

Must-have

  • IT support
  • desktop support
  • hardware and software troubleshooting
  • vendor liaison
  • project execution
  • customer service

Nice-to-have

  • adaptability
  • continuous improvement
  • team leadership
  • self-starter
  • detail-oriented

Key Requirements

  • BS/BA degree in a technical field or equivalent technical training and on-the-job experience
  • 3-4 years' work experience in technical customer service support
  • Extensive background in the hospitality industry
  • Hands-on experience in Property Management Systems (PMS)
  • Solid networking background
  • Intermediate network cabling/wiring knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter