Implementation Manager, Smb - Bilingual

Shopmonkey

Morgan Hill, CA, US
Base: $60,000 to $70,000; bonus/equity: bonus + eq...
Hybrid (2-3 days in office)
Customer implementation
Creative problem solving
Saas business models
Shopmonkey is seeking a bilingual Implementation Manager for their Best-in-Class Implementation Team in Morgan Hill, CA. The role focuses on delivering exceptional customer service and support during the implementation process for new clients, requiring experience in the automotive industry and fluency in both English and Spanish

Job Summary

  • Serve as the main point of contact during a customer’s implementation process, delivering top tier customer service and support across all product areas.
  • Assist in training customers to ensure the successful beginning of a new customer journey and coordinate deliverables with various internal departments.
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business, while learning all about the Shopmonkey product suite and automotive industry.

Matching Summary

Match Score: 85

Shopmonkey is seeking a bilingual Implementation Manager for their Best-in-Class Implementation Team in Morgan Hill, CA. The role focuses on delivering exceptional customer service and support during the implementation process for new clients, requiring experience in the automotive industry and fluency in both English and Spanish.

Salary

Base: $60,000 to $70,000; Bonus/Equity: bonus + equity; Benefits: benefits

Skills & Requirements

Must-have

  • Customer implementation
  • Creative problem solving
  • SaaS business models
  • Automotive industry knowledge

Nice-to-have

  • Dynamic startup environment
  • Comfortable with ambiguity
  • Self-directed learners
  • Thrive in a collaborative environment

Key Requirements

  • 2+ years of relevant experience preferred
  • Fluent in English and Spanish
  • Exceptional project management skills
  • Proven ability to multi-task

Work Rights

Not specified

Tailored Resume

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