Patient Customer Rep - Full-time / Aurora, Il

692

Aurora, IL, US
Base: $18.85 - $28.30 ph; bonus/equity: not specif...
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Schedule future appointments
Document in epic/idx systems
Collect patient information
** The Patient Customer Representative position at Advocate Health in Aurora, IL, is a full-time role involving appointment scheduling, patient communication, and administrative duties within a behavioral health department. The ideal candidate should possess customer service experience, preferably in healthcare, and have strong communication and interpersonal skills. **

Job Summary

  • The role involves executing patient scheduling duties and documenting information within the IDX system following specific provider guidelines.
  • Employees are responsible for checking out patients, providing after-visit summaries, and enrolling them in MyChart upon request.
  • Advocate Health offers a comprehensive suite of benefits including health insurance, retirement plans, and paid time off.

Matching Summary

Match Score: 75

** The Patient Customer Representative position at Advocate Health in Aurora, IL, is a full-time role involving appointment scheduling, patient communication, and administrative duties within a behavioral health department. The ideal candidate should possess customer service experience, preferably in healthcare, and have strong communication and interpersonal skills. **

Salary

Base: $18.85 - $28.30 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, and retirement match

Skills & Requirements

Must-have

  • Schedule future appointments
  • Document in EPIC/IDX systems
  • Collect patient information
  • Answer telephone within 3 rings
  • Follow department protocols

Nice-to-have

  • Healthcare experience preferred
  • Typing speed of 25 wpm
  • Strong team orientation
  • Knowledge of medical terminology
  • Service recovery skills

Key Requirements

  • High School graduate or GED
  • 1 year customer service experience
  • Healthcare experience preferred

Work Rights

Not specified

Tailored Resume

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