Capacity Planning & Forecasting Analyst

Robinhood Markets Inc

Denver, CO, USA
Base: $105,000 - $123,000 usd; bonus/equity: bonus...
On-site
Develop forecasting models using statistical methods
Analyze historical data and run scenario analyses
Create capacity plans for short, medium, and long-term
The Workforce Management team focuses on forecasting customer demand, aligning staffing to business needs, and ensuring consistent service delivery across contact center operations

Job Summary

  • The Workforce Management team focuses on forecasting customer demand, aligning staffing to business needs, and ensuring consistent service delivery across contact center operations.
  • As a Workforce Management Forecasting and Capacity Planning Analyst, you will develop forecasts, build capacity plans, and analyze performance data to support staffing decisions.
  • Robinhood offers challenging, high-impact work to grow your career, performance-driven compensation, and best-in-class benefits.

Matching Summary

The Workforce Management team focuses on forecasting customer demand, aligning staffing to business needs, and ensuring consistent service delivery across contact center operations.

Salary

Base: $105,000 - $123,000 USD; Bonus/Equity: Bonus opportunities; Benefits: Best-in-class benefits

Skills & Requirements

Must-have

  • Develop forecasting models using statistical methods
  • Analyze historical data and run scenario analyses
  • Create capacity plans for short, medium, and long-term
  • Monitor performance metrics and recommend adjustments
  • Partner with cross-functional teams
  • Present results and recommendations to leadership
  • Support planning for peak periods and campaigns

Nice-to-have

  • Bold thinkers and sharp problem-solvers
  • Wired to make an impact
  • Ambitious people doing best work
  • High-performing, fast-moving team
  • Ethics at the center of everything

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years of experience in workforce management or contact center forecasting
  • 3+ years of experience in data analysis and project-based work
  • Experience using workforce management tools (Assembled, Aspect, Calabrio, or NICE)
  • Experience using AI tools for forecasting, analysis, or planning

Work Rights

Not specified

Tailored Resume

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