T4 - Lead Operations (std Us Cm)

Alight Solutions

Not specified; not specified; comprehensive total ...
8+ years international customer service voice experience
Disability claim adjudication expertise required
Evening/night shift availability 5 pm to 6 am ist
The role requires a domain expert responsible for operational performance and meeting contractual standards for disability case management

Job Summary

  • The role requires a domain expert responsible for operational performance and meeting contractual standards for disability case management.
  • Candidates must possess at least 8 years of work experience in international customer service voice and specific disability claim adjudication.
  • Alight offers a comprehensive total rewards package including health coverage, retirement plans, and continuing education opportunities.

Matching Summary

The role requires a domain expert responsible for operational performance and meeting contractual standards for disability case management.

Salary

Not specified; Not specified; Comprehensive total rewards package including health coverage and retirement

Skills & Requirements

Must-have

  • 8+ years international customer service voice experience
  • Disability claim adjudication expertise required
  • Evening/night shift availability 5 PM to 6 AM IST
  • Strong analytical and numerical ability
  • Root cause analysis of client performance issues

Nice-to-have

  • Knowledge of Absence platform value add
  • Ability to innovate for continuous process improvement
  • Experience with SOP writing and conversion
  • Collaborative team-oriented environment skills

Key Requirements

  • Graduate degree in BA, B.Com, or BCA with no gaps or failures
  • Minimum 8 years of work experience in international customer service voice
  • Required disability claim adjudication experience
  • Authorization to work in the employing country without future visa sponsorship

Work Rights

Must have work authorization in Employing Country without future sponsorship

Tailored Resume

Cover Letter