In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore

PwC Belgium Tax News

Bengaluru, India
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Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
** PwC is seeking a Senior Manager for their Agentic Automation practice in Bengaluru, India, focused on transforming contact center operations through advanced technology solutions. The ideal candidate will have extensive experience in presales, solution consulting, and managing client stakeholders, with a strong technical background in automation and contact center operations. **

Job Summary

  • Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.
  • Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
  • Apply deep understanding of contact center operations including IVR, call flows, QA, workforce management, reporting, and compliance.

Matching Summary

Match Score: 75

** PwC is seeking a Senior Manager for their Agentic Automation practice in Bengaluru, India, focused on transforming contact center operations through advanced technology solutions. The ideal candidate will have extensive experience in presales, solution consulting, and managing client stakeholders, with a strong technical background in automation and contact center operations. **

Skills & Requirements

Must-have

  • Contact Center Transformation
  • AI-led contact center solutions
  • Chatbots and Voicebots
  • Real-time agent assist
  • Speech and interaction analytics

Nice-to-have

  • Client stakeholder management
  • Project delivery perspective
  • Operational KPIs mapping

Key Requirements

  • 10-15 years of experience
  • Btech/MBA/MCA
  • Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE

Work Rights

Not specified

Tailored Resume

Cover Letter