Named Customer Success Manager

Zoom

Western U.S., United States
Base: $105,500 - $224,100; bonus/equity: included ...
Hybrid
3+ years named or enterprise account experience
Ucaas or video collaboration industry background
Zoom products and services expertise
Zoom is seeking a Named Customer Success Manager to foster relationships and ensure successful deployment of its products for large accounts in the Western U.S. The ideal candidate will have over three years of experience in the SaaS, UCaaS, or video collaboration sectors, focusing on customer satisfaction, retention, and strategic account management

Job Summary

  • This role focuses on managing large accounts with $1.5–$2.5 million in monthly recurring revenue to ensure successful product deployments.
  • The position requires building lasting relationships with stakeholders while monitoring account health metrics to reduce risk and increase adoption.
  • Candidates will thrive in an inclusive, innovative environment that celebrates diverse perspectives and fosters collaboration across departments.

Matching Summary

Match Score: 85

Zoom is seeking a Named Customer Success Manager to foster relationships and ensure successful deployment of its products for large accounts in the Western U.S. The ideal candidate will have over three years of experience in the SaaS, UCaaS, or video collaboration sectors, focusing on customer satisfaction, retention, and strategic account management.

Salary

Base: $105,500 - $224,100; Bonus/Equity: Included in Total Direct Compensation; Benefits: Comprehensive perks for physical, mental, and financial health

Skills & Requirements

Must-have

  • 3+ years Named or Enterprise account experience
  • UCaaS or video collaboration industry background
  • Zoom products and services expertise
  • Manage portfolio of 15-30 complex accounts
  • Present to executives and key decision-makers

Nice-to-have

  • Adapting to changing priorities in dynamic environment
  • Collaborative mindset across cross-functional teams
  • Strategic thinking for account growth
  • Inclusive and innovative team culture
  • Sharing customer insights with internal teams

Key Requirements

  • 3+ years supporting Named or Enterprise accounts
  • Experience in SaaS, UCaaS, or video collaboration industries
  • Expertise in at least one Zoom product line
  • Ability to work in Pacific time zone (PST)

Work Rights

Not specified

Tailored Resume

Cover Letter