The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees
Job Summary
The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees.
Lead User Experience initiatives and serve as escalation point for complex L1 queries, mentor and provide guidance to L1-1 team members on case resolution.
Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth.
Matching Summary
The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees.
Skills & Requirements
Must-have
Advanced proficiency in English and Japanese
Customer service focus and experience
Strong communication and presentation skills
Strong analytical and problem-solving capabilities
MS Office knowledge is a must
Ability to leverage data and analytics
Nice-to-have
Proactive problem-solving approach
Action oriented, delivery driven
Experience with process improvement
Knowledge of other languages in scope
Key Requirements
1-2 years hands-on experience in HR operations
Customer service experience
Experience in international multicultural environment