The role involves operational excellence including end-to-end management of production incidents, root cause analysis, and ensuring high system availability
Job Summary
The role involves operational excellence including end-to-end management of production incidents, root cause analysis, and ensuring high system availability.
Candidates will lead support teams, manage vendor relationships, and coordinate system upgrades while adhering to strict service level agreements.
Amex GBT offers a collaborative culture with flexible benefits, travel perks, and access to over 20,000 learning courses.
Matching Summary
The role involves operational excellence including end-to-end management of production incidents, root cause analysis, and ensuring high system availability.
Skills & Requirements
Must-have
10+ years project management experience
Application support L2/L3 management
Incident resolution and SLA monitoring
Vendor relationship management
System upgrades and technical debt reduction
Team leadership and mentoring skills
Willingness to work 2nd shift IST
Nice-to-have
Travel or hospitality industry experience
Legacy midrange platform AS400 knowledge
Strong stakeholder communication skills
Fast learner with adaptability
Detail-oriented problem solver
Key Requirements
10+ years strong project management experience
Experience handling application support activities
Must be willing to work 2nd shifts (3 PM - 12 AM IST)
Must be willing to work from Bangalore office minimum 3 days/week