Customer Service Advisor- Swedish Speaking (fixed Term Contract) (m/w/d)

LEGO Group

Competitive starting salary; bonus: up to 10% perf...
Hybrid (average of 3 days in the office)
Fluency in english and swedish
Experience with phone and email support
Ability to work saturday rotations
The LEGO Group is seeking a Swedish-speaking Customer Service Advisor for a fixed-term contract until January 2027, focusing on supporting LEGO fans during peak seasons. This hybrid role involves responding to consumer inquiries via phone and email, requiring strong communication skills and a passion for customer engagement

Job Summary

  • This role involves responding to millions of queries from LEGO fans globally regarding orders, returns, and product issues.
  • The position offers a competitive salary with a performance-based bonus up to 10% and enhanced family care leave benefits.
  • Employees enjoy a hybrid work model allowing three days of remote work per week after completing a five-week in-person induction.

Matching Summary

Match Score: 85

The LEGO Group is seeking a Swedish-speaking Customer Service Advisor for a fixed-term contract until January 2027, focusing on supporting LEGO fans during peak seasons. This hybrid role involves responding to consumer inquiries via phone and email, requiring strong communication skills and a passion for customer engagement.

Salary

Competitive starting salary; Bonus: Up to 10% performance based; Benefits: Family care leave, insurance, colleague discount

Skills & Requirements

Must-have

  • Fluency in English and Swedish
  • Experience with phone and email support
  • Ability to work Saturday rotations
  • Hybrid work availability (3 days remote)
  • Strong IT skills for troubleshooting tools

Nice-to-have

  • Passion for LEGO brand and products
  • Creativity and problem-solving mindset
  • Compassionate customer interaction style
  • Energy for high-volume seasonal peaks

Key Requirements

  • Fixed term contract until January 31, 2027
  • Start dates between June and September
  • Must be fluent in spoken and written Swedish

Work Rights

Not specified

Tailored Resume

Cover Letter