The mission is to manage customer interactions in the office to meet the bank’s strategic goals while providing an outstanding customer experience
Job Summary
The mission is to manage customer interactions in the office to meet the bank’s strategic goals while providing an outstanding customer experience.
Responsibilities include informing clients about product offerings, proactively seeking cross-selling opportunities, and ensuring compliance with internal audit and security procedures.
The role requires sharing relevant client and process information with supervisors to help improve bank operations.
Matching Summary
The mission is to manage customer interactions in the office to meet the bank’s strategic goals while providing an outstanding customer experience.
Skills & Requirements
Must-have
Customer service in banking sector
Financial product knowledge
Cross-selling financial products
Execution of banking procedures
High customer experience standards
Nice-to-have
Knowledge of bank campaigns and market
Collaboration with management and channels
Problem solving in client operations
Key Requirements
Degree in Law, Economics, or Business Administration
Official MIFID certification (desirable)
LCI certificate
Minimum 6 months customer service experience in banking