Job Summary

• You will be responsible for the collection of overdue payments in line with Veolia’s Service Level Agreements via telephone and post within the target times set, taking into account Debtor Days, Aged Debt and Bad debts.
• You will respond to customer queries which arise from a number of channels, logging these queries and forwarding to the relevant business unit for investigation and resolution.
• Veolia offers 25 days of annual leave, access to a company pension scheme, discounts, and resources to support physical, mental and financial health.

Matching Summary

Salary

Competitive Salary; Benefits: 25 days of annual leave, company pension scheme, discounts, health resources, virtual GP, volunteer day

Skills & Requirements

Key Requirements

• Previous experience in a similar role
• Experience dealing with diverse customers
• Confident communicator (written and verbal)
• Competent computer skills (Microsoft Office Suite, Google)
• Ability to work on own initiative
• Ability to work well under pressure

Work Rights