Analista De Servicio Proactivo Y Alto Impacto - Portugués
Aerovias del Continente Americano S.A. Avianca
Bogotá, CO
On-site
2+ years contact center experience
Spanish and portuguese b2 level
Case management and resolution
Avianca is seeking a Proactive High-Impact Service Analyst who is proficient in both Spanish and Portuguese to enhance customer service quality and resolve issues effectively. The role requires a minimum of two years of experience in customer service or contact centers, along with strong analytical and communication skills
Job Summary
This role aims to manage and resolve customer service requirements while anticipating incidents to generate effective solutions.
Candidates must possess excellent writing and communication skills in both Spanish and Portuguese at a minimum B2 level.
The position offers the opportunity to grow and develop alongside a highly trained and diverse team within Avianca.
Matching Summary
Match Score: 85
Avianca is seeking a Proactive High-Impact Service Analyst who is proficient in both Spanish and Portuguese to enhance customer service quality and resolve issues effectively. The role requires a minimum of two years of experience in customer service or contact centers, along with strong analytical and communication skills.
Skills & Requirements
Must-have
2+ years contact center experience
Spanish and Portuguese B2 level
Case management and resolution
KPI compliance and reporting
Early alert identification
Nice-to-have
CRM tool proficiency
Amadeus knowledge
Proactive problem solving
Continuous improvement mindset
Empathetic communication style
Key Requirements
Professional degree in Communication, Journalism, or related field
Minimum 2 years in contact center or BPO
B2 level proficiency in Spanish and Portuguese
Experience in case management and customer service