Senior Associate Customer Success Manager - Paradox

holstebronx.nu

Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven mobile, chat, and text experiences.
  • Workday offers a flexible work approach combining in-person and remote time, enabling teams to deepen connections and maintain a strong community while delivering their best work.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support for software solutions
  • Customer satisfaction management
  • Product training and configuration
  • Troubleshooting technical challenges
  • Relationship building with clients

Nice-to-have

  • Strong written and verbal communication skills
  • Critical thinking and problem solving
  • Ability to handle multiple priorities
  • Empathy and integrity in work culture
  • Flexible work schedule with remote options

Key Requirements

  • 3+ years client-facing B2B experience
  • Experience in a SaaS organization
  • Proven customer satisfaction management
  • Excellent technology skills
  • Strong communication skills

Work Rights

Not specified

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