Mgr Customer Service I

Amgen Inc

India
Manage customer service teams
Order-to-cash operations oversight
Sap salesforce celonis uipath usage
The Customer Experience Manager leads daily operations of customer service teams to deliver consistent, high-quality experiences aligned with global standards

Job Summary

  • The Customer Experience Manager leads daily operations of customer service teams to deliver consistent, high-quality experiences aligned with global standards.
  • This role acts as a key execution partner to senior leadership by translating global strategy into operational outcomes within the Amgen India hub.
  • The position requires leveraging platforms like SAP, Salesforce Service Cloud, and UiPath to enhance service efficiency and accuracy while managing complex customer issues.

Matching Summary

The Customer Experience Manager leads daily operations of customer service teams to deliver consistent, high-quality experiences aligned with global standards.

Skills & Requirements

Must-have

  • Manage customer service teams
  • Order-to-cash operations oversight
  • SAP Salesforce Celonis UiPath usage
  • Global GCX-OTC standards execution
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Continuous improvement mindset
  • Change agility and resilience
  • Data-driven decision making
  • Digital transformation experience
  • Inclusive employee experience fostering

Key Requirements

  • Proven people leadership skills
  • Experience with CRM/ERP systems
  • Strong analytical and problem-solving abilities
  • Understanding of business objectives alignment

Work Rights

Not specified

Tailored Resume

Cover Letter