Customer Success Manager, Tableau/ Business Intelligence Solutions

Salesforce

Multiple Locations
Tableau platform knowledge
Business intelligence platforms
Customer relationship management
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables and experience

Job Summary

  • Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables and experience.
  • Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
  • Partner up with internal stakeholders on license renewals and expansion and act as an advocate for customers during the triage and resolution of high severity cases.

Matching Summary

Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables and experience.

Skills & Requirements

Must-have

  • Tableau platform knowledge
  • Business Intelligence platforms
  • Customer relationship management
  • Strategic guidance delivery
  • Cross-functional team leadership

Nice-to-have

  • AI and agentic era focus
  • Trailblazer mindset
  • Proactive feature guidance
  • Enterprise-level customer experience

Key Requirements

  • Minimum 7 years work experience
  • Technical Customer Success experience
  • SaaS platform use experience
  • Technology Consulting experience
  • Tableau or competing BI platform experience
  • Exceptional communication and presentation skills
  • Ability to explain complex technical concepts

Work Rights

Not specified

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