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Darrell Waltrip Buick GMC is seeking a full-time Guest Services Representative to provide a welcoming environment for guests and perform essential administrative functions in the sales department. The ideal candidate will have strong customer service skills and be proficient in various office tasks.
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Job Summary
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, and directs calls and customers to the appropriate person or department.
Reconciles/updates data entry with dealership software, produces daily reports, and walks around the showroom hourly to offer refreshments to guests.
Matching Summary
Match Score: 75
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Darrell Waltrip Buick GMC is seeking a full-time Guest Services Representative to provide a welcoming environment for guests and perform essential administrative functions in the sales department. The ideal candidate will have strong customer service skills and be proficient in various office tasks.
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Skills & Requirements
Must-have
Guest Services procedures
Answer phone calls
Direct phone calls
Take accurate messages
Track customer traffic
Produce daily reports
Maintain a clean environment
Nice-to-have
Positive and happy environment
Servant Leadership
Teamwork through Trust & Respect
Commitment to Customer Enthusiasm
Key Requirements
High School Diploma
Up to 3 years of work experience
Previous customer service experience desired
Excellent interpersonal, communication, and organizational skills