The role provides advanced support for clinical and business applications within the Managed Services division of Nordic Global
Job Summary
The role provides advanced support for clinical and business applications within the Managed Services division of Nordic Global.
Responsibilities include managing application support requests, maintaining documentation lifecycles, and executing application upgrades to ensure security.
Candidates must possess a comprehensive understanding of the healthcare landscape and clinically integrated hospital workflows.
Matching Summary
The role provides advanced support for clinical and business applications within the Managed Services division of Nordic Global.
Skills & Requirements
Must-have
5 years healthcare IT experience
Bachelor's degree in IT or related field
ITIL-aligned service management processes
Application support and incident management
System architecture and dependency mapping
Nice-to-have
Strong analytical thinking skills
Excellent customer service abilities
Ability to work independently
Collaborative team-oriented mindset
Professional development commitment
Key Requirements
Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, or Computer Sciences
8+ years industry experience if no degree is held
Proven experience with Incident, Request, and Change Management
Participation in on-call rotation for 24x7 support may be required