Product Manager – Disputes

Cbari1

Not specified (considering hybrid or flexible options based on industry norms).
Customer experience in high-stress situations
End-to-end disputes journey
Responsible ai adoption
The Product Manager – Disputes position at Cbari1 focuses on enhancing customer experiences in high-stress situations related to payment disputes. The role involves collaborating with various teams to improve processes and outcomes using data and responsible AI

Job Summary

  • You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
  • Our Disputes work sits at the intersection of customer fairness, risk and operational efficiency, where decisions must be fast, clear and defensible.
  • You’ll join the Disputes squad, a cross-functional squad led by a Product Owner, and you’ll report into the Product & Solutions Chapter Lead in the Crew who coaches your product craft and development.

Matching Summary

Match Score: 75

The Product Manager – Disputes position at Cbari1 focuses on enhancing customer experiences in high-stress situations related to payment disputes. The role involves collaborating with various teams to improve processes and outcomes using data and responsible AI.

Skills & Requirements

Must-have

  • Customer experience in high-stress situations
  • End-to-end Disputes journey
  • Responsible AI adoption
  • Data and analytics
  • Product Operating Model ways of working
  • Problem framing and discovery practice

Nice-to-have

  • Balancing customer fairness, risk, and efficiency
  • Continuous discovery and iterative work
  • Risk Mindset

Key Requirements

  • Experience as a Product Manager
  • Experience in financial services
  • Experience in payments or disputes
  • Servicing journeys experience
  • Tertiary qualification in business

Work Rights

Not specified

Tailored Resume

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