Customer Service Specialist - Us

Macs Adventure Ltd

Denver, United States
$60,500 annually py
On-site
Customer journey support
Handle on-trip challenges
Process customer payments
Supporting customers throughout their Macs Adventure journey, you will look after them once they have made their booking, answering questions and arranging those important final details

Job Summary

  • Supporting customers throughout their Macs Adventure journey, you will look after them once they have made their booking, answering questions and arranging those important final details.
  • This customer-focused role is key to communicating our brand values, delivering memorable trips and creating loyal Macs adventurers!
  • We’re an ambitious, forward-thinking business with a bold vision for the future, and our culture reflects these ambitions.

Matching Summary

Supporting customers throughout their Macs Adventure journey, you will look after them once they have made their booking, answering questions and arranging those important final details.

Salary

$60,500 annually

Skills & Requirements

Must-have

  • Customer journey support
  • Handle on-trip challenges
  • Process customer payments
  • Communicate brand values
  • Use CRM and Zendesk

Nice-to-have

  • Love for adventure and outdoors
  • Passion for travel
  • Action-oriented and fast-paced

Key Requirements

  • 1+ years customer-facing experience
  • Complaint handling experience
  • Excellent IT systems proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter