Contact Center Lead - Germany

Ingalcivil Com Au

Lead contact center professionals
Implement flexible workforce arrangements
Drive performance improvements with data
The role involves leading a circle of contact center professionals to facilitate work volume division and achieve key performance targets

Job Summary

  • The role involves leading a circle of contact center professionals to facilitate work volume division and achieve key performance targets.
  • The position requires setting up new retail banking operational processes while adapting operating models as the business matures.
  • The successful candidate will foster an inclusive culture, coach team members continuously, and handle escalations for complex high-risk issues.

Matching Summary

The role involves leading a circle of contact center professionals to facilitate work volume division and achieve key performance targets.

Skills & Requirements

Must-have

  • Lead contact center professionals
  • Implement flexible workforce arrangements
  • Drive performance improvements with data
  • Manage escalations for complex issues

Nice-to-have

  • Coach and mentor team members
  • Foster inclusive culture
  • Build influence within network
  • Anticipate attrition trends

Key Requirements

  • Experience in retail banking operations
  • Proven track record in workforce management
  • Strong analytical and RCA skills

Work Rights

Not specified

Tailored Resume

Cover Letter