Sr. Manager, Customer Service (order-to-invoice)

Alcon

Selangor, Malaysia
Customer operations leadership
Order-to-invoice process management
Drive operational efficiencies
Lead Customer Operations for local markets in AGS and drive the transformation into intelligent E2E service centers to enhance customer experience

Job Summary

  • Lead Customer Operations for local markets in AGS and drive the transformation into intelligent E2E service centers to enhance customer experience.
  • Manage AGS teams and operations, driving operational efficiencies and continuous improvement by implementing organizational structures and processes.
  • Secure all OTI strategy execution, processes, and contribution to commercial and economic success, customer loyalty, reputation, and culture of Alcon.

Matching Summary

Lead Customer Operations for local markets in AGS and drive the transformation into intelligent E2E service centers to enhance customer experience.

Skills & Requirements

Must-have

  • Customer Operations leadership
  • Order-to-Invoice process management
  • Drive operational efficiencies
  • Continuous improvement implementation
  • Stakeholder management
  • Cross-functional collaboration

Nice-to-have

  • Transforming service centers
  • Enhance customer experience
  • Foster trusting relationships
  • Champion progress
  • Act with speed

Key Requirements

  • 3-5 years proven leadership experience
  • University or comparable business degree or experience
  • Fluent in English
  • Experience in change management
  • Experience in project management
  • Experience managing multiple countries

Work Rights

Not specified

Tailored Resume

Cover Letter