Client Services Specialist

AUTODESK TLV

Bengaluru, India
Hybrid
Troubleshooting customer access issues
Communicating via phone, chat, email
Resolving order processing inquiries
Ensure customers have instant access to software and partner orders are handled with high quality

Job Summary

  • Ensure customers have instant access to software and partner orders are handled with high quality.
  • Responsible for analyzing, documenting, and resolving customer and partner problems to create an exceptional experience.
  • Educate customers/partners on self-serve resources, create knowledge base content, and collaborate with cross-functional teams.

Matching Summary

Ensure customers have instant access to software and partner orders are handled with high quality.

Skills & Requirements

Must-have

  • Troubleshooting customer access issues
  • Communicating via phone, chat, email
  • Resolving order processing inquiries
  • Providing product access support
  • Learning new technology platforms
  • Working in a fast-paced environment

Nice-to-have

  • Creative and innovative problem-solving
  • Adaptable to changing priorities
  • Pragmatic and challenges status quo
  • Trusted advisor to internal/external parties
  • Fluent in other languages

Key Requirements

  • 3+ years in Customer Facing or Client Services
  • Meet or exceed operational KPI
  • On-time training and live support adherence
  • Willingness to work varying shifts and OT
  • Fluent in English (speaking and writing)

Work Rights

Not specified

Tailored Resume

Cover Letter