PagerDuty is seeking a Senior Principal Customer Success Manager in Minnesota to enhance customer relationships and support their digital transformation efforts. The ideal candidate will possess extensive customer-facing experience, strong technical knowledge, and consulting skills to drive business value for clients
Job Summary
Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
Matching Summary
Match Score: 85
PagerDuty is seeking a Senior Principal Customer Success Manager in Minnesota to enhance customer relationships and support their digital transformation efforts. The ideal candidate will possess extensive customer-facing experience, strong technical knowledge, and consulting skills to drive business value for clients.
Salary
Base: $112,000 - $154,900 USD; Bonus/Equity: Bonus, commission, equity may be eligible; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Executive-level trusted advisor relationships
PagerDuty Product knowledge
Process, people, and change management
Proactive risk identification
Develop adoption path
Business value and innovation
Cross-functional post-sales team leadership
Nice-to-have
Consulting skills
Collaborative fast pace environment
C-level influencing conversations
DevOps transition experience
Key Requirements
8-10 years customer-facing experience
Develop business value ROI models
Strong understanding of IT enterprise architecture