Retail Learning And Engagement Manager, North Asia

Chanel (Australia) Pty Ltd

Hong Kong S, Hong Kong
Retail learning and group animation
Instilling passion for fashion and brand
Service excellence mindset
The Learning and Engagement Manager will lead markets to elevate Retail Teams with the right knowledge, skills, and behaviors to deliver the Ultimate Boutique Experience

Job Summary

  • The Learning and Engagement Manager will lead markets to elevate Retail Teams with the right knowledge, skills, and behaviors to deliver the Ultimate Boutique Experience.
  • You will shape the learning experience of all frontline teams, identifying needs and co-working with markets to enhance curriculums and orchestrate key engagement campaigns.
  • You will strive for opportunities to engage, upskill, and inspire the Learning teams across markets, leveraging local and global initiatives.

Matching Summary

The Learning and Engagement Manager will lead markets to elevate Retail Teams with the right knowledge, skills, and behaviors to deliver the Ultimate Boutique Experience.

Skills & Requirements

Must-have

  • Retail learning and group animation
  • Instilling Passion for Fashion and Brand
  • Service Excellence mindset
  • On the floor learning and coaching
  • Measuring training program effectiveness
  • Testing new learning technologies

Nice-to-have

  • Client Centric approach
  • Innovative mindset and adaptability
  • Teamwork & Agility in matrix organization
  • Modern learning methodologies
  • Embodying Lead Beyond values

Key Requirements

  • Extensive experience in retail learning
  • Experience in group animation
  • Preferably within Fashion/Luxury sector
  • Exceptional public speaking skills
  • Exceptional storytelling skills
  • Exceptional interpersonal skills

Work Rights

Not specified

Tailored Resume

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