CUSTOMER SERVICE OFFICER - WEST (TUAS) *URGENT* *ABLE TO START IMMEDIATELY*
RICHLAND LOGISTICS SERVICES PTE LTD
Tuas, Singapore
Lead and manage customer service team
Process customer order requests accurately
Coordinate cargo and inventory matters
The role involves leading and managing the customer service team to ensure smooth daily operations
Job Summary
The role involves leading and managing the customer service team to ensure smooth daily operations.
Candidates will be responsible for coordinating with customers on cargo, inventory, and administrative duties while maintaining accurate shipping records.
The position requires handling monthly billing, addressing customer inquiries promptly, and preparing KPI reports for management.
Matching Summary
Match Score: 85
The role involves leading and managing the customer service team to ensure smooth daily operations.
Skills & Requirements
Must-have
Lead and manage customer service team
Process customer order requests accurately
Coordinate cargo and inventory matters
Handle monthly billing and queries
Prepare and present KPI reports
Nice-to-have
Strong communication skills for client engagement
Ability to work in a fast-paced environment
Proactive approach to resolving customer feedback
Key Requirements
Immediate start availability required
Experience in logistics or customer service management