Coordinateur·rice Planning & Relation Client - Chauffage
Murfy
Nieppe, France
Base: 2,083.45 eur grosspmnth; bonus/equity: team ...
On-site
Customer service via phone and email
Scheduling and route planning for technicians
Ticket management using zendesk and odoo
Murfy is seeking a Planning and Client Relations Coordinator for its heating services division in Nieppe, France. The role involves customer support, operational planning, and process improvement, with a focus on contributing to an environmentally conscious company dedicated to appliance repair
Job Summary
This role serves as a pivotal operational coordinator for the heating and appliance repair division across France.
The position involves managing daily technician schedules, resolving client issues, and driving process improvements in a fast-growing startup environment.
Murfy offers a competitive salary, full health insurance coverage, meal vouchers, and a hybrid work model with two days of remote work.
Matching Summary
Match Score: 85
Murfy is seeking a Planning and Client Relations Coordinator for its heating services division in Nieppe, France. The role involves customer support, operational planning, and process improvement, with a focus on contributing to an environmentally conscious company dedicated to appliance repair.
Salary
Base: 2083.45 EUR gross/month; Bonus/Equity: Team bonus based on internal grid; Benefits: Meal vouchers (6 EUR covered), 100% employer-paid health insurance
Skills & Requirements
Must-have
Customer service via phone and email
Scheduling and route planning for technicians
Ticket management using Zendesk and Odoo
Handling customer complaints and escalations
Coordination of parts delivery and logistics
Nice-to-have
Experience in technical repair or maintenance
Logistics or dispatch background
Adaptability to rapidly evolving processes
Proactive problem-solving skills
Familiarity with Aircall and Slack tools
Key Requirements
Prior experience in customer relations and support
Strong organizational and autonomy skills
Ability to adapt quickly to changing operational needs