Base: $25.20-$28.00ph; bonus/equity: not specified...
On-site
Guest experience personalization
Pre-arrival communication
In-stay guest services
The Guest Experience Butler is responsible for orchestrating front-of-the-house butler and front office services to ensure a seamless guest experience, acting as the epicenter of the department
Job Summary
The Guest Experience Butler is responsible for orchestrating front-of-the-house butler and front office services to ensure a seamless guest experience, acting as the epicenter of the department.
Key responsibilities include managing guest communications from pre-arrival to post-departure, personalizing interactions, and anticipating guest needs to create unique Raffles experiences.
The role offers excellent company benefits including medical, dental, vision, and life insurance, along with personalized development opportunities across Accor's brand portfolio.
Matching Summary
The Guest Experience Butler is responsible for orchestrating front-of-the-house butler and front office services to ensure a seamless guest experience, acting as the epicenter of the department.
Salary
Base: $25.20-$28.00/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, employee benefit card
Skills & Requirements
Must-have
Guest experience personalization
Pre-arrival communication
In-stay guest services
Post-departure communication
Brand standards adherence
Guest feedback management
Nice-to-have
Cultural appreciation
Pursuit of greatness
Emotional luxury
Creative service innovations
Inter-hotel sales promotion
Key Requirements
Previous experience in front office, concierge, or guest experience preferred
Strong organizational skills
Excellent communication skills
Working knowledge of Property Management System, MS Office Suite
Prior knowledge of Opera, Alice, and HotSoS preferred